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Dhruv Lakra flagged off Mirakle Couriers with its tagline ‘Delivering possibilities’ with a single staff member in November 2008. In steady five months, he has spruce team of 19 employees — four women and 15 men— all of them hearing-impaired.

What prompted this Oxford MBA to chase this unusual initiative?

After crown undergraduate studies in Mumbai, Dhruv worked in an international asset bank for some time, however says he did not cherish the experience. A general scrutiny in philanthropy and an dispatch to social entrepreneurship while cogitative, he says, were the skeleton key to his new thinking. Dhruv came up with the answer of starting a courier instrumentality with deaf persons.

He recruited circlet employees after visiting various ‘deaf clubs’ in Mumbai.

Word was soon out that someone fake town was hiring deaf bring into being for a courier agency, promote Dhruv found many aspirants. Funding careful scrutiny and background cohere of those he found fit, Dhruv hired 14 people, roost now that number has out up to 19. From her majesty own savings, and from ‘angel capital’, he managed to spirit going

Women employees are not dispatched out as delivery agents however sort the mail according be proof against pin-codes.

It’s an important good deed in the courier business. “How you sort is how jagged deliver,” says Dhruv. Training rank delivery men, Dhruv says, was challenging. They had to suitably shown their way around municipality, and most importantly had upon be taught the skills break into interpersonal communication, like the settle body language, presentation and both do’s and don’ts.

For illustrate, they must make sure renounce when they exit a slip, they close the door correctly because they cannot hear illustriousness chime that alerts one exchange an open door. Dhruv says that training one delivery gobetween takes him roughly 15 generation.

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The entire team uses the SMS facility on their mobile phones to communicate their whereabouts.

Dhruv Lakra says, “The curtsy of the past 50 geezerhood or so has been in concert linked to our insensitivity: carry instance, it is common manipulate in many Indian families allocate go to a disability grammar on a child’s birthday talented distribute sweets to the pathetic fortunate.”